Refund Policy

Strictly Non-Refundable Policy

Important: All Purchases Are Final & Non-Refundable

Due to the immediate digital provisioning of proprietary AI workouts, personalized nutritional calculations, and training software access upon payment, all fees paid for GrindLog memberships are strictly non-refundable.

1. Immediate Digital Delivery

GrindLog provides digital subscription services, including AI workout programming, exercise volume tracking, custom metabolic meal plans, and virtual coach feedback. Because digital software and personalized training protocols are delivered immediately upon transaction verification via Razorpay, our services are consumed immediately upon purchase and cannot be returned.

2. Strictly Non-Refundable & No Chargebacks

We operate under a strict No-Refund Policy:

No Money-Back Guarantee: We do not offer satisfaction-based refunds, trial reversals, or money-back guarantees.
No Prorated or Partial Refunds: If you discontinue using the application, uninstall the app, or stop following your training regimen before your 30-day billing cycle concludes, no prorated refunds or credits will be issued for remaining days.
Non-Transferable: Subscription passes and accounts cannot be transferred, exchanged, or assigned to other individuals.

3. Health Issues, Injuries, & Medical Conditions

We understand that physical health, injuries, and medical conditions can change unpredictably:

• Inability to Exercise: If you sustain an injury, fall ill, develop a medical condition, or become physically unable to work out or visit the gym, subscription payments remain non-refundable.

• Medical Clearance: It is solely your responsibility to seek medical clearance from a physician prior to purchasing a plan. GrindLog cannot refund memberships due to pre-existing or newly acquired injuries.

• Account Pause Assistance: In documented medical emergencies, our support team may, at its sole discretion, offer to freeze or adjust your plan dates upon review of medical documentation, but monetary refunds will not be granted.

4. Manual 1-Tap Renewal Protection

GrindLog protects users from hidden recurring auto-debits. We utilize a Manual 1-Tap Renewal mechanism. You are never automatically charged or debited without your active authorization. When your 30-day membership concludes, you retain complete autonomy to decide whether to renew your pass for Month 2.

5. Duplicate Technical Charges

The only permitted exception is a verified duplicate charge caused by a payment gateway or network error:

If your bank account or UPI was debited multiple times for the exact same billing period due to a network glitch, notify us within 48 hours of the transaction.

Upon verification with Razorpay, the duplicate excess transaction will be reversed back to your original source of payment within 5 to 7 business days.

6. Official Support Contact

If you have any billing questions, encounter technical difficulties with your membership, or require account assistance, our team is here to help:

grindlogapp6@gmail.com Open In-App Support Desk →